About us
On this page, find information about us, our contact details, and Frequently Asked Questions
About NHS Greater Manchester
NHS Greater Manchester (NHS GM) is the Integrated Care Board for Greater Manchester, and is responsible for making decisions about health services across Greater Manchester and in the ten boroughs and cities.
The creation of NHS Greater Manchester, and our new statutory Greater Manchester Integrated Care Partnership (Greater Manchester ICP), on 1st July 2022 gives health and care partners the opportunity to accelerate the journey to improve our population’s health and wellbeing we have been on for the last five years, and so play our part in delivering the city region’s vision.
This involves working closely with all partners and communities who can contribute to improving health and tackling inequalities. The engagement opportunities on this platform are an important part of this.
The outcome will be a city region where everyone has a fair opportunity to live a good life; has improved health and wellbeing; experiences high quality care and support where and when they need it and where we all work together to make a difference now and for the future.
Find out more about NHS Greater Manchester and how we work on our website.
Contact us
We love to hear from you!
Please use the relevant contact details below to get in touch with us and get the help you need.
For the engagement team:
If you want to talk to us about this platform, engagement, involvement or consultation, then please use these contact details.
Email: gmhscp.engagement@nhs.net
Call, text or WhatsApp (including sending BSL videos): 07786 673762
We don't want to use your minutes, so if you call us and it goes to voicemail, please leave a short message and we will call you back.
Post: NHS Greater Manchester Engagement Team, Tootal, 56 Oxford St, Manchester M1 6EU
For everything else:
If you would like to contact us about anything other than engagement, involvement and this platform, please visit our website for our full contact details, including for complaints, freedom of information and media requests.
Contact us | Greater Manchester Integrated Care Partnership
Frequently asked questions
What is this platform for?
This platform is designed as a central hub to share information and get input and feedback. Engagement projects that are currently active are shown on the homepage - each project is different and may have different opportunities and ways to get involved, whether it’s adding an idea, commenting on a proposal, voting on and prioritising projects, or taking a survey.
How do I get involved?
You can browse public projects, take part in surveys and register for events without needing to sign up. If you want to comment on a project and respond to other comments, you will need to sign up. This helps to maintain a community feel and manage the moderation (we only moderate based on things like swearing and inappropriate language).
What do you do with my feedback and ideas?
We use all your feedback and ideas to help us understand where we can improve services and what impact proposals may have on people. This means that we can make better decisions about services.
To do this, we take everyone's feedback, comments and ideas, put them all together and produce reports. Sometimes we use direct quotes because they make the point better than we could, but we never put someone's name against it so it can't be attributed to you.
What information can people see about me?
Your name, photo and bio, if you’ve added one, are visible. You can always change these in your Settings.
Why can’t I post my input or submit a comment?
Posting, commenting and voting may be enabled only during certain times or phases of a project. In some instances, a project may only be open to contributions from a certain group of people who are signed up. This should all be clear on the project page.
If posting is currently enabled for a project, you’ll see a button that prompts you to submit a post. Alternatively, you can browse other active projects for additional engagement opportunities.
How do I edit or delete my input?
If you’ve posted your input but want to make edits or delete it, you can find this option by clicking on the three small dots on the top right of the post.
What are the community guidelines and moderation policies?
Our community guidelines are here to help ensure that the platform is a safe space for everyone to participate. Please ensure your posts are free of:
- Personal attacks, insults, abusive or discriminatory comments
- Offensive or extreme views. That includes content that attack, criticise or negatively focus on an individual or a group of people because of characteristics such as their age, disability, ethnic origin, gender identity, medical condition, nationality, race, religion, sex, or sexual orientation
- Marketing or advertising material such a promoting a particular product or service
- Copyrighted material, such as images
- Defamatory or libellous, or contains false or unproven statements
- References to cases where there are active legal proceedings
- Material that may be protected by an injunction or court order
- Material that could be confidential or commercially sensitive
- Statements that could cause personal distress or loss. This includes content that could intrude into someone’s personal grief or shock without their consent.
- Accusations to an identifiable person or organisation of wrongdoing, such as committing a crime
- References to the names of individual officials of public bodies, unless they are senior managers
- Names of family members of elected representatives, e.g. MPs, or of officials of public bodies
- Requests for someone to be given a job, or to lose their job. This includes calling for someone to resign
- Party political material
Any posts or comments that do not adhere to these guidelines may be edited or deleted, or in extreme instances, prevented from being posted. Please read our Terms & Conditions for more information.
How do I report an offensive post?
Click on the three small dots on the top right corner of the post to report it. Please tell us why you are reporting the content - this will send a notification to the moderators for the post to be reviewed.
Why am I having difficulty signing up or logging in?
If you’re unable to sign up, it may be because you’ve already registered with the same email address or previously received an invitation to join the platform. If you see a message that your email address is taken by a pending invite, please check your email and follow the link in the invitation to register your account. If you can’t find the invite, try looking in your spam box or request a new invitation. If you are still having problems, please contact us.
How do I reset my password?
You can always request to reset your password from the log in page. If you reset your password, a link will be sent to your email address - follow the instructions to change your password. For security reasons, the link is valid for one hour. If the link has expired, you can simply click on ‘Forgot password?’ in the log in page again to get a new reset link.
If you didn’t receive the email, please check to make sure that it’s not in your spam and that you’re sending the link to the same email address that you signed up with.
What will you do with my data?
We only use your information to support you to engage and be involved. We will never use your data for advertising, marketing or any other types of spam. Please read our privacy policy for more information on data collection and usage.
What emails will I receive?
We will send you regular, but not too regular, updates on projects and opportunities to get involved. This will be about one a month. On top of this, you may receive emails related to your account and your activity on the platform, for instance, when someone responds to one of your posts. You can control which emails you receive in your Settings. There is a section called “Notifications” where you can turn email notifications on and off.
How do I delete my account?
In your Settings there is the option to delete your account. Comments that you have already posted will remain published, but your name will be removed from the post and replaced with ‘unknown author.’ If you’d like to delete all of your comments and inputs, please do this before deleting your account.
Do you use AI?
We may use artificial intelligence (AI) technologies to help analyse and interpret any free-text feedback that you provide. Typically we will use AI where there are a large number of responses when speed is of the essence. We will indicate where AI has been used in reports.
No personal information will be processed using AI and there is no automated decision-making. AI summaries are all checked and cross-referenced by a member of the engagement team to make sure that they are accurate. The AI just helps us to speed up the process which takes many hours manually.
If you choose to use AI in the formation of views that you present to us, we may be able to detect this and we reserve the right to classify these as machine responses which are ineligible for further consideration.
My question isn't answered, what do I do?
Please contact us so that we can do our best to answer your question.
Accessibility & translations
If you would like this information in another format, or translated into a different language, please email gmhscp.engagement@nhs.net
如果您希望以其他格式获得此信息，或将其翻译成其他语言，请发送电子邮 件至 gmhscp.engagement@nhs.net
Jeżeli chciał(a)byś otrzymać te informacje w innym formacie lub w innej wersji językowej, prześlij wiadomość na adres gmhscp.engagement@nhs.net
Pour obtenir ces informations dans un autre format ou dans une autre langue, veuillez adresser un e-mail à gmhscp.engagement@nhs.net
إذا كنت ترغب في هذه المعلومات بتنسيق آخر، أو مترجمة إلى لغة أخرى، يرجى إرسال gmhscp.engagement@nhs.net إلى اإللكتروني بالبريد رسالة
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Haddii aad rabto in aad macluumaadkan ku hesho qaab kale, ama lagu soo turjumo luqad kale, fadlan farriin iimayl u dir gmhscp.engagement@nhs.net
Dacă doriţi aceste informaţii în alt format sau traduse într-o altă limbă, vă rugăm să trimiteţi un e-mail la gmhscp.engagement@nhs.net
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