Same day General Practice Services Project
NHS Greater Manchester are asking you to take part in a short survey so that we can understand your experience of using NHS same day General Practice services. The feedback gathered will help us to develop future services and campaigns.
You should only complete this survey if you have been handed a postcard from your GP or GP Practice.
Phases
What you told us
We are currently drafting a report based on everything everyone told us.
We will publish here when it is complete and you will have the opportunity to comment and feedback on the report.
Same Day Access Service feedback report
This project was developed to understand the experiences of parents and children using the Same Day Access service. This is an additional service to support primary care services during the winter months when use of GP practices can be higher. The feedback gathered will be used to plan services in the future.
Method
Postcards were created and delivered to the Primary Care Networks (PCN) who had agreed to participate in this project. The postcards were to be handed out to parents of children under 5 years of age, who had used the same day access service. The postcards had a QR code displayed along with details of how people could take part in the survey over the telephone if required. Information was also provided on how parents could get involved in a focus group. The PCNs who took part in this project were Manchester, Wigan, Bury and Tameside.
Where did you attend your appointment?
Parents or Guardians were asked 'How old the child was that needed to see a healthcare professional. Answers included ages from 14 months , 2 years , 5 years , 7 years , and 12 years.
Thinking about the reason you attended the GP practice today, can you tell us if you considered going somewhere else for care or treatment instead?
The two people who stated that they considered going somewhere else, said that they would have gone to their own GP practice or Cheetham Hill Medical Centre. The reason given for not attending the above medical centre was that it wasn't the patients own GP practice.
Did you seek help from somewhere else for this problem before attending today? e.g. NHS 111, Pharmacist, GP Practice, Urgent Care Treatment Centre, Accident and Emergency, or somewhere else)?
The two people who responded to this question stated that they had contacted either their own GP practice or Cheetham Hill Medical Centre prior to attending the same day access service.
The parents who completed the survey frequently praised this Same Day Access NHS service, highlighting the quality of care provided by doctors and the helpfulness of practice staff - "The doctor was very patient and the staff at the practice was really helpful" and "It was amazing, the doctor was really good". A few parents stated that they discovered the service through their GP or GP practice. Overall, the feedback was positive.
How did you travel to your appointment today?
Five people responded that the distance to travel and the time it took to get to the location of the surgery was fine, however one person stated that the practice was difficult to find.
9. Please tell us if you have heard about the NHS Greater Manchester ‘Get to Know Where to Go’ campaign?
None of the people who completed the survey were aware of the 'Get to Know where to go' campaign.
Thinking about the reason you attended the GP practice today, can you tell us if you considered going somewhere else for care or treatment instead?
If the service you used today was not available, what would you have done instead?
It's disappointing that of the few people who responded no one was aware of the 'Get to know where to go' campaign, with one person saying they didn't consider going anywhere else, as they were not sure where to go. Two people stated that they would have attended Accident and Emergency if the service was not available, other's said they would have contacted NHS111 for advice.
Overall satisfaction
Everyone who used the service generally expressed satisfaction, highlighting the helpfulness and understanding of the receptionists . The convenience of the location was also appreciated . A specific instance was mentioned where an emergency appointment for a child was promptly arranged, which was greatly valued and appreciated. Overall, the feedback was positive, with one person simply stating that everything was good.
Next steps:
Response numbers were very low and it is difficult to have confidence in the data as the sample size is too low to draw any conclusions. The limited sampling period and lack of opportunity to involve providers in the project from the start probably impacted on the number of responses. The limited time period that the project was delivered within, also contributed to the low number of responses.
Should we undertake a similar exercise next year, we would look to involve the providers earlier and ideally co-produce the survey and methodology with them, and undertake sampling for the whole period the service was stood up.
Demographic data
All participants chose to skip completing the demographic data so no information has been provided.